Shipping quotes are displayed in the shopping cart once you add your products to the cart and click 'Check Out', enter your shipping address, and a shipping quote will be displayed. These quotes are estimations and in rare cases may change once the order is packed in the warehouse. Shipping costs are based on weight of the total package as well as package dimensions. If actual shipping costs differ from the quote provided an email will be sent providing the customer with the new shipping cost. We may at times need to alter your shipping method based on the amount you paid for shipping or the warehouse that is shipping your order.
Sprinter Parts Depot ships to US and Canadian addresses. Please contact us about shipments to other countries before placing your order. We do not ship to PO boxes, FPOs, DPOs, APOs. Product may be shipped in multiple cartons that may arrive separately.
In stock items usually ship next business day and typically arrive in 3 to 7 business days. Custom and made to order items require additional time to make and ship, estimated delivery times are indicated on the individual product pages. Please allow extra time for order shipping to Alaska, Hawaii or Canada.
International customers are responsible for customs and import duties that are charged once the parcel reaches its destination country. Unfortunately, we have no control over these charges. Customs policies and import duties vary widely from country to country so we cannot tell you what the cost would be. We recommend checking with your local customs office for these charges before placing your order.
On occasion, products may be out of stock at the time a shipment is processed. Backordered items will be shipped as soon as stock is available. We may also contact you if a substitute product can be offered. Products will be shipped via UPS. You will not be charged additional shipping charges for backordered items.
Shipping policies may be changed without notice.
Inspection of Freight Shipments
Larger items may be shipped via freight truck, and we wanted you to be aware of your rights and responsibilities as the end recipient.
There are a lot of things that can happen between the manufacturer and your delivery location; therefore we are asking you to do a very small amount of work to protect yourself, and us.
To ensure that you are receiving what you ordered, and in acceptable condition, the National Claims Council Regulations specify that you must inspect, examine, and inventory your shipment as it is unloaded.
On arrival, inspect the shipment immediately for obvious signs of damage.
Any and all shortages and damages must be written on the Bill Of Lading or Freight Bill. Should you determine that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition before you sign it! Then call the freight company to report any problems.
Open all cartons and containers.
If there is the slightest doubt that the merchandise is damaged (concealed or not) it must be noted on the Bill Of Lading or Freight Bill, or the liability to prove that the delivering carrier did the damage becomes your responsibility.
Do not be intimidated by the driver.
They cannot leave until the Bill Of Lading or Freight Bill is signed (regardless of how much in a hurry they are or how late they are). The carrier's driver should help you receive your shipment and answer your questions. While your driver is there, compare the pieces of freight you are receiving to your carrier's freight bill. When you've determined that the condition and quantity of your freight is acceptable, you can then sign the delivery receipt. The driver will provide you with a copy, taking the signed copy with them (as a delivery receipt). If one is not offered, request one, as is your right. The Bill Of Lading or Freight Bill is the only documentation of the condition of a shipment when it arrives at your location, and without this document, we cannot hold others accountable for items damaged or missing.
Your signature on the delivering carrier's freight Bill Of Lading (BOL) constitutes acceptance of the merchandise as is and in good order. If you do not inspect before signing you are, for all practical purposes, waiving the right to collect on a damage claim even if the damage is discovered later (known as concealed damage).
If there is discovered damage: if the box, crate, or merchandise is visibly damaged, refuse the delivery and contact us immediately to request a Return Authorization number so the merchandise can be shipped back to its origin at no charge. Please also notify us of the situation as quickly as possible so we can follow-up on our end to assist with any required procedures.
If there is concealed damage: although we strongly recommend inspecting the shipment prior to signing the delivery receipt, some still do not do so. If you or your representative sign for the shipment, and then at a later time discover that there is some damage not noticed at delivery (called "concealed damage"), then a claim will need to be filed by you against the freight company - as a shipment is technically the property of the freight company once it is loaded onto a freight truck, it is your responsibility to pursue a damage claim for replacement or compensation.
In the event of concealed damage, it is vital that you immediately document and photograph (if possible) the packaging and the damage. You must keep the packaging. Do not move the item, but call the carrier and report the damage. They will begin a concealed damage claim and ask for an inspection. You must also notify us so that we are aware of the situation and can be of assistance if required. The inspector will determine if the damage was possibly carrier caused.